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Shipping Info

PLEASE DO NOT ORDER UNLESS YOU AGREE TO OUR SHIPPING TERMS WHICH ARE STATED BELOW

 

ALL ORDERS ARE PACKAGED IN DISCREET PLAIN PADDED ENVELOPS. WE WILL WRAP DELICATE ITEMS IN BUBBLE WRAP FOR EXTRA PROTECTION IF REQUIRED. NO INVOICE OR ORDER INFORMATION IS SHIPPED WITH THE ORDER.

UK SHIPPING INFORMATION:

FOR ALL ORDERS WITHIN THE UK WE SHIP USING ROYAL MAIL 1ST CLASS DELIVERY, THIS SERVICE NORMALLY TAKES 1-2 WORKING DAYS AFTER POSTING TO ARRIVE, THIS SERVICE IS CHARGED AT A FLAT RATE FEE OF £3.99 PER ORDER.

WE DO NOT SEND ANY ORDERS VIA SIGNED FOR/SPECIAL DELIVERY, SO PLEASE DO NOT REQUEST THESE SERVICES. WE CAN PROVIDE PROOF OF POSTING (THIS REQUEST MUST BE MADE PRIOR TO US SHIPPING THE ORDER). 

WE DO NOT RE-SHIP OR REFUND ANY ORDERS THAT DO NOT ARRIVE FOR ANY REASON(S), WHICH INCLUDE BUT ARE NOT LIMITED TO, LOST IN THE POST, NOT COLLECTED, WRONG SHIPPING ADDRESS PROVIDED.

USA SHIPPING INFORMATION:

UNFORTUNATELY WE ARE NOT CURRENTLY SHIPPING TO THE UNITED STATES.

 

INTERNATIONAL SHIPPING INFORMATION:

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE UK) ARE SHIPPED VIA STANDARD AIR MAIL, AND NOT VIA ANY TRACKED/RECORDED METHODS AS THESE SERVICES HIGHLY INCREASES THE RISK OF THE ORDER BEING SEIZED VIA CUSTOMS.

THE SHIPPING COST IS A FLAT RATE FEE OF £4.99 PER ORDER.

AVERAGE SHIPPING TIMES ARE:

  • 4-14 WORKING DAYS AFTER SHIPPING TO WESTERN EUROPE
  • 4-14 WORKING DAYS AFTER SHIPPING TO EASTERN EUROPE
  • 10-20 WORKING DAYS AFTER SHIPPING TO AUSTRALIA/NEW ZEALAND/EAST ASIA

SOME COUNTRIES SHIPPING TIMES CAN BE LONGER, PLEASE EMAIL US FOR A MORE SPECIFIC SHIPPING TIME ESTIMATE

PLEASE NOTE, WE WILL NOT RESEND ANY LOST/UNDELIVERED/RETURNED ORDERS UNDER ANY CIRCUMSTANCES, WE WILL ONLY RESHIP (YOU WILL BE CREDITED THE EXACT ORDER AMOUNT) IF THE ORDER IF SEIZED BY CUSTOMS, AND YOU PROVIDE THE SEIZURE NOTICE. WE CAN PROVIDE PROOF OF POSTING (THIS REQUEST MUST BE MADE PRIOR TO US SHIPPING THE ORDER). 

SEIZED ORDERS (INTERNATIONAL):

IN THE UNFORTUNATE CASE YOUR ORDER SEIZED BY YOUR COUNTRY CUSTOMS WE WILL RE-SHIP (YOU WILL BE CREDITED THE EXACT ORDER AMOUNT) THE ORDER, BUT WE WILL ONLY RESHIP AND ORDER ONCE. YOU WILL NEED TO PROVIDE A COPY OF THE CUSTOMS SEIZURE LETTER/NOTICE ALONG WITH A NEW NAME AND ADDRESS FOR YOUR ORDER TO BE RE-SHIPPED TO, WITHOUT THESE WE WOULD NOT BE ABLE TO RE-SHIP UNDER ANY CIRCUMSTANCES. PLEASE NOTE WE ONLY RESHIP THE PRODUCTS MENTIONED IN THE NOTICE.

AUSTRALIA, NEW ZEALAND, MIDDLE EAST, SOUTH AMERICA & CANADA SHIPPING INFORMATION:

ARE SHIPPED VIA STANDARD AIR MAIL, AND NOT VIA ANY TRACKED/RECORDED METHODS AS THESE SERVICES HIGHLY INCREASES THE RISK OF THE ORDER BEING SEIZED VIA CUSTOMS.

THE SHIPPING COST IS A FLAT RATE FEE OF £4.99 PER ORDER, FOR LARGER ORDERS WE SEND IN MULTIPLE PACKAGES, THERE IS NO EXTRA COST FOR THIS.

DUE TO STRICT CUSTOMS WE SEND USING CERTAIN METHODS TO PREVENT ORDERS BEING SEIZED AND NOT ARRIVING WITH YOU. WE ALWAYS SHIP USING DISCREET, PLAIN PACKAGING. IF YOU ORDER CONTAINS ORALS/TABLETS WE WILL REMOVE FROM THEIR ORIGINAL PACKAGING 

SHIPPING TIMES CAN VARY GREATLY, BUT WE FIND MOST ORDERS DO ARRIVE WITHIN 10-12 DAYS, BUT IN SOME RARE CASES/DURING BUSY PERIODS SHIPPING CAN TAKE UP TO 4 WEEKS.

IF IN THE UNFORTUNATE CASE YOUR ORDER SEIZED BY YOUR COUNTRY CUSTOMS WE WILL RE-SHIP THE ORDER (YOU WILL BE CREDITED THE EXACT ORDER AMOUNT), BUT WE WILL ONLY RESHIP AND ORDER ONCE. YOU WOULD ALSO NEED TO PROVIDE A COPY OF THE CUSTOMS SEIZURE LETTER/NOTICE ALONG WITH A NEW NAME AND ADDRESS FOR YOUR ORDER TO BE RE-SHIPPED TO, WITHOUT THESE WE WOULD NOT BE ABLE TO RE-SHIP. PLEASE NOTE WE ONLY RESHIP PRODUCTS MENTIONED IN THE SEIZURE NOTICE.

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